We'd Love To Hear From You
contact us
Find us Here
- Room 801, Jiacheng Center, 30 South Gulou Street, Beijing, China
Contact Who
- General Manager
- Mr. David Yang
PRE-SALE SERVICE
Once receive your inquiry or request, we will offer you a total solution.
We offer 7/24 hours online service. (E-mail, WhatsApp, etc)
Telephone and Mobile Phone are also available.
IN-SALE SERVICE
All the machines' parts have pasted the quality control system before, during and after manu facturing.
We ensure that you'll receive your machines in time.
We ensure every single machine is in good situation as your request.
About The Service
AFTER-SALE SERVICE
Guaranty parts: Some Guaranty parts will be sent together with the offical shipment. The list will be attached.
Warranty Period: All our new TrusTMIG IGBT based inverter units (welders, plasma cutters and multi-process units) shall be warrantied to the original owner against breakage, malfunction or failure resulting from manufacture defect for a period of 14months from the date of shipment.
Service On Line: For emergency demand, we will provide Video technical support or online support.
Training in factory: If necessary, we can train technical service man of customers for 1-2 weeks in our China factory. The cost in China is borne by us
Our strong R&D department offers immediate technology support.
Beijing Aland Welding team care service will follow you and your machines for years.
FAQ
Why Choose Us
TrusTMIG have nearly 10 years experience in welding industry and export to all over the world. – We have experienced R&D team. We can adjust the parameter and panels design as per your request.
– Most of key parts are adopted top brand to ensure the quality. Such as the IGBT of Infineon (Simens).
– Each machine will be inspected before shipping.
– One year warranty, life-long technical support and design service.
Could you get a customized sample?
Yes, we can adjust some configuration and parameters as your request.
It also includes OEM service.
How is your quality control?
We use the world-class quality inspection to make every machine strong, powerful and reliable. We inspect with the world class quality testing to make every single machine strong, powerful and reliable.
Inpection is full range, covered from welding power source to wire feeders, welding torches and up to welding consumables and work safety. Whether you want to weld with 2T/4T, GAS/NO GAS, our components, which have been perfectly tuned to your requirements, acting as excellent quality and the best possible welding results.
What Voltage could you provide?
110V/220v, 220/380V, 230V etc.
We can make it as per your country voltage.
Can you send me the video to show how the machine works?
At present, some machines have video. We will try to make video of featured machine in future.
Do you have engineer who can guide me to install system?
Yes, we have a professional team. They can teach you how to work with it.
How long is the lead time for welding machine?
If no stocks, usually it takes 30-35 days after confirmation of order.
IGBT Inverter Unit Warranty
All new TrusTMIG IGBT based inverter units (welders, plasma cutters and multi-process units) shall be warrantied to the original owner against breakage, malfunction or failure resulting from manufacture defect for a period of 14months from the date of shipment.
This warranty covers exclusively parts and labor during the warranty period. This warranty is non transferrable unless a specific exception is made in writing by Beijing Aland Welding. Non-functioning or damaged units shall be repaired or replaced free of charge at the repair facility designated by Beijing Aland Welding.
Aland Welding, at its' discretion, may opt to refund the purchase price (minus shipping costs and depreciation due to use and wear.) The customer is responsible for all shipping costs and insurance associated with items that are covered under warranty. No later than one week after the problem/failure is observed, the customer must contact the technical support team to review the claim so that the warranty process can be established. Items such as electrodes, contact tips, nozzles, cups, shields, liners, etc., considered to be consumable items, are NOT under warranty except for defect in workmanship.
Additionally, certain items such as torches, foot pedals, switches, cables, etc. may be individually exchanged without returning the entire unit assembly should a failure with these items occur, at Aland Welding's discretion. Beijing Aland Welding will not be responsible for time/contract loss or delay from unit failure, damages occured from improper or unskilled operation, damages resulting from improper maintenance, improper wiring, poor quality power sources, abuse or neglect.
Nor will Beijing Aland Welding assume responsibility for the customer's failure to heed/read safety instructions, to read and understand operator's manual, obey occupational laws or to ensure the unit's safe operation complies with national, state or local laws, personal injury arising from the inherent risks involved with welding or plasma cutting, including burns, electric shock or death. The 14months warranty extends only to the machine itself. No other warranty is expressed or implied.
